You may remember that on November 23rd I placed an order with the online retailer Amazon which was never delivered. Apart from claiming back the cost of the order from the postal service's (Royal Mail) insurance I also replaced the order. However rather then placing it as a single order I placed it as eight separate orders meaning each item would be delivered individually as a series of DVD case sized packages. Within the Royal Mail these are actually classed as letters rather then packages so should be delivered as part of the everyday delivery schedule without any excuses about no-one being at home and the item being too big to fit through the letter box.
Today (17/12/11) the final of these packages should have been delivered but only about 50% have actually turned up. Apart from being a desperate plea for attention Britain is using the issue to put pressure on Amazon generally and specifically on the issue of how the Royal Mail deals with the increasing volume of online sales. The correct answer of course is to bundle orders into as few deliveries as possible, put these larger packages in a van and then deliver them to the address. It's just a shame that in this instance the Royal Mail decided to ignore that last part.
If there's still any doubt whether the fault is on Amazon's side or the Royal Mail's side on this second wave I'm about 85% sure I've identified the individual postal worker who is at fault and his wider local network. As this is now a local problem hopefully the Royal Mail will investigate the insurance claim and then just fire him.
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