Complete Failure.

I've just got off the phone with the complaints officer at CUH and they referred me to the Manager supervising the complaint investigation. That manager has failed to answer their phone but speaking to the complaints officer not a single one of the benchmarks for the compliant, safeguarding, ceasing discharge plans reporting to police etc have been complied with.

Therefore they clearly have no intention of undertaking any form of negotiation.

Edited at 16:30 on 2/11/11: I did finally get through to the manager in charge of the investigation. They have no intention of meeting any of the six benchmarks or carrying a through investigation or referring the matter to a body that is prepared to carry out that investigation. Intervention order it's the only way.

Edited again to add more haste less speed. On receiving the complaint the Chief Executive should have identified that the scope of the severity of the complaint was such that he had no choice other to refer it up to either the CQC or the police for investigation. Instead he chose to limit the scope of the investigation by passing it down to an internal manager. That manager should have sent the matter back to him So the hospital is being mismanaged from Chief Executive level. Therefore there is no option other then to make an intervention order to put the hospital under central government control so the Chief Executive and the board can be replaced.